We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them.

There are many ways to ask your customers whether or not they are satisfied with your company, your products, and the service they received. Market Vision provides customer satisfaction measurement services in the following ways:

• Face-to-face Surveys: Clients or customers are met personally, and face-face interviews are conducted amongst them.

• Telephone Surveys: We would request your customer’s perspective on your service levels, products or services, by telephoning them and requesting their feedback on issues that are key to you.

• Direct mail Surveys: Survey questionnaires are mailed to customers for their feedback.

• Online Surveys: You would provide us with a database of names and email addresses of customers. We would request your customer’s perspective on your service levels, products or services, by emailing them an invitation with a link to a brief online survey and requesting their feedback on issues that are key to you.

Employees are also customers of the organization.

Employees' opinions can impact financial performance by affecting retention, quality of work, morale, and productivity, so measuring workers’ attitudes and satisfaction with their organization is critical to enhancing Organization Performance.

Employee satisfaction surveys are conducted using similar data collection methodologies as with customer satisfaction surveys.

If you are interested in conducting a satisfaction survey, please fill in the research enquiry form and we will get in touch with you.

Please contact us for more information on how we can help you improve performance.