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We provide full-service mystery shop services that include operational, competitive, and telephone-based and email mystery shopping.
In-Person Shops: We will visit each of your locations on whatever frequency you choose and emulate a normal customer interaction. Depending on your needs, we may either use professional mystery shoppers or your actual customers to perform the shops.
Telephone Shops: We will call into your locations or call center(s) and evaluate service levels from the customer’s perspective and provide you with comparative rankings. We would emulate the scenarios and types of calls that you normally receive on a daily basis.
Email Shops: We will send emails soliciting information and response from your staff and employees. Email etiquette, response time, quality of information, professionalism and knowledge are some of the key result areas evaluated in email mystery shopping.
Competitor Shops: We will shop your competition and provide you with side-by-side comparisons on how you measure up in your location, city, or industry.
Service is the key to staying ahead.
If you are interested in conducting mystery shopping, please fill in the
research enquiry form and we will get in touch with you.
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